My brand new laptop has gone faulty and not repaired in 2 months ACER ASPIRE 3 A315-55G-533E

Thoroughly disappointed with my experience with AcerIndia. Has truly trusted your brand and your service that I chose you among others in market ,but just after 2 months of purchase my laptop has stopped working and I have given it to acer service centre for repair.Even after multiple followups ,they are still asking me to be patient as they are waiting for spare parts ,though I have explained to them clearly difficulties a Class XI computer science student is facing now without laptop.

I cant even imagine a well known laptop brand is putting me to wait for over 2 months just for their spare parts. During the time of this pandemic ,when there are no means for studying other than online classes, and computer practicals fully depend upon a personal laptop as we don’t have school labs opened, can you please either get my laptop repaired at the earliest,or provide me a replacement or at the worst give my money back.

Expecting you to expedite my request and expecting a reply other than “ Please be patient till we get the spare parts”.

Please find below case id for your reference :

Case ID: XXX

Product : ACER ASPIRE 3 A315-55G-533E

Status: Laptop submitted

:WAITING FOR SPARE PARTS

Contact Number: XXX

Edited the content to hide personal information

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JackE

Sorry. You have posted to an ACER users forum. We are users like you that try to help other users on technical issues. We are not ACER customer or technical service employees or contractors. Jack E/NJ

Samuel-Acer

I am very sorry to hear this, unfortunately, the Acer Community is not a direct portal to Customer service, the Acer Forum Discussions were designed as a peer to peer support community where Acer users help other Acer users. Many Acer employees (Moderators), read the various topics posted here and you will notice that some Acer employees interact with members when appropriate, primarily we want the community to be a place where members can exchange their own advice and ideas.