The stylus that was included in the box with the Acer Spin 5 (SP513-52N-55LV, Stylus part: NC23811040) no longer works on the screen. The cursor will show up, and changes when the buttons are pressed, but does not click/draw on anything. It recognizes a stylus is near as I have the feature "Ignore touch input when I'm using my pen" enabled, just not clicking.
This problem started a few days ago after a huge amount of updates being done from Windows. I cannot revert back via system restore at this point, as I was advised on the Microsoft forums to try doing the Media Creator update which effectively reinstalled Windows 10 while saving my personal files. Attempting System Restore before doing this update was impossible, as it failed every single attempt, and I could not even undo the system restore as recommended after the failure.
The pen worked prior to the update, with fresh batteries inserted. I have tried swapping between the two batteries in the pack, changing the nib with the spare in the box, checking the HID drivers for pen, touchpad, and touchscreen (all are up to date). Acer Hover Access does not make a difference.
The model is from 2017, so because of that Customer Support will not allow me to open a live chat to try and address the problem. There is also no drivers for my specific model relating to the stylus/pen (
https://www.acer.com/ac/en/US/content/support-product/7345?b=1&pn=NX.GR7AA.006).
Any help at this point would be greatly appreciated.
