Why won’t my laptop won’t unlock?

BigG145
BigG145 Member Posts: 1 New User
edited November 2023 in 2020 Archives
I just bought the Acer Swift 3 a week ago and was experiencing some minor issues with Zoom and connecting to other networks so I did a restart. Now my laptop is on but when I use the finger ID it says welcome and doesn’t leave the Lock Screen. I tried entering my PIN but it still won’t register and when I enter it says it’s incorrect. I’ve restarted it again, shut it down, plugged it in, connected to other networks and nothing seems to work. Any suggestions? Thanks!