Brand new Acer Aspire 3 error on first windows update

EDTC
EDTC Member Posts: 2 New User
edited March 1 in 2020 Archives
Hi, my brand new Acer Aspire 3 laptop has failed straight out of the box. It went through the initial setting up process ok but then it said there were a load of updates to carry out. Halfway through these uodates the laptol failed with an error screen with a sad face saying your computer has run into a problem and needs to restart. Now whenever it restarts the screen just flashes on and off and it displays this error message. Please help! 

Answers

  • billsey
    billsey ACE Posts: 34,246 Trailblazer
    Which model do you have? It should be something starting with A3xx-xxx-xxxx... It sounds like there might be an issue with the drive. Likely the best next step is to swap it out with the vendor since sending it to Acer for repair will take a longer time.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • EDTC
    EDTC Member Posts: 2 New User
    The model number is N19C1. Trying to get hold of customer services where I bought it. Proving difficult due to limited staff. Was closed at the weekend.
  • billsey
    billsey ACE Posts: 34,246 Trailblazer
    There should be a model number that looks like my suggestion, likely an A315-5xx-xxxx.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.