No Operating System after changing failed hdd to ssd. Acer Aspire 5740G

Shininglight
Shininglight Member Posts: 1 New User
edited October 2023 in 2020 Archives

I am in a catch 22 situation with my Acer Aspire 5740G laptop. It’s hdd failed and I changed it to a new ssd.

Though, I am not a computer geek, I initially tried to repair the failed hdd with start up repair but the message displayed was: ‘contact your system administrator or computer manager to determine if you need to repair or replace the disk’.

I inserted a new Samsung EVO860 SSD (not formatted), the message displayed was no operating system found. It also did not show in BIOS.

I have lost the installation DVD and the Windows 7 Home premium product key, SNID number and serial number has erased from the sticker on the bottom of the Laptop. Without these numbers I have been unable to contact Acer either by email or phone to request for an installation video or windows product key.


I tried a factory reset but it stopped at 74% with the message ‘unable to complete’, 

Followed by message: 

Error: WIMApplyImage fail. Error:0x45D (1117)

Followed by message on BSOD: A problem has been detected and windows has been shut down to prevent damage to your computer.



I tried installing Linux Ubuntu to no avail, as bios is not detecting new ssd. Though I am able to use Linux Ubuntu from a usb.


At the moment when I boot my laptop, the message it gives is: Operating system not found.



Please how can I get the new ssd to be recognised in bios or get a recovery CD or copy of Windows 7 home premium product key from Acer? As without a SNID or serial number I am unable to contact Acer. I just want to get an operating system on the laptop to get it working again?


Thanks in advance for suggestions.



Thread was edited to add model name to the title


Answers