Aspire E315-22 memory upgrade

Ram2212Ram2212 Member Posts: 4 New User
Hi,
I recently bought an aspire e315-22 as an entry level laptop for my daughter.
I am trying to upgrade the RAM but whatever RAM I order and attempt to install from crucial I get a black screen.
I have tried 4gb and 8gb modules clocked at different speeds to no avail.
has anyone encountered this before or can recommend memory to upgrade from 4gb

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