image

Acer predator ph315-2 won't charge

AviTAviT Member Posts: 2 New User
My laptop is 14 months old, out of warranty. It is Predator Helios 300 2019 model. My laptop turned off suddenly while power was there and battery charged at 40%. Then, next time I could turn it on, battery was ar 0% and it wasn't increasing. Initially it shows the animation of charging battery. Also, acer care center (software) reported battery condition as good. 

I went for repair at 2 places. One of them checked with substituting several ICs but couldn't identify the problem. But he didn't find alternative battery so couldn't check if replacing battery will work. Can anyone help me out with where the issue is. Also, should I buy a battery to check if issue resolves on replacement? 

FAQ & Answers

  • ragsak28ragsak28 Member Posts: 135 Skilled Fixer
    Hi @AviT

    Try to disconnect the laptop from the charger and press and hold down the power button for 30 to 40 secs and check with it like whether it turns on or not.

    Hope it will help you in some way.
Sign In or Register to comment.

Who's Online1.3K

Acer-Laura
Acer-Laura
benf54651
benf54651
brummyfan2
brummyfan2
DaSuchti
DaSuchti
GAMING6698
GAMING6698
Heliox
Heliox
menendeze
menendeze
RaviKumarPrajapat
RaviKumarPrajapat
Yalla
Yalla
+1.3K Guests

Join in, share your experience!

It looks like you're new here. If you want to get involved, click one of these buttons!

Announcements


Put your skills and not your eyesight to the test with the Nitro XV2's protective VisionCare technology. Be the best: https://acer.co/34PnwIA

New Here?

So, what are the rules of this place? Check out our Acer Community User Agreement. Register to get all the benefits of being a member! Get social and introduce yourself in our Welcome Forum, or learn about our ACE Program and What's Happening at Acer.

Assistance by Acer


Drivers &
Manuals

Acer
Answers

Get Product Information
( only)

Acer Support
Videos

Member Highlight

We want to recognize GAMING6698's dedicated efforts in the Acer Community. GAMING6698 has become one of the main collaborators since joining the Community in November of 2019.
On behalf of all our users and the Acer Team, we thank you for your dedication!

Total Posts and Comments: 4222

Total Points:7582

Total Accepted Answers: 378