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Acer helios 300 g3-571 not turning on

eminem2ka9eminem2ka9 Member Posts: 61 Troubleshooter
edited November 21 in Predator Laptops
I was just listening to music and the laptop switched off, it was fully charged. Tried to turn it back on and the light comes up for 3 seconds and goes off. It still charges. The keyboard light up for a split second too. I'm worries because I'm in college and have my files on it. It's also a 2017 model and I'm worries that age is playing a factor. I removed and inserted the batteries and ram, loose wires, the switch beside ram tray and anything blown, it seems fine so could it be the motherboard? 😣

FAQ & Answers

  • eminem2ka9eminem2ka9 Member Posts: 61 Troubleshooter
    I'm trying to take out the ssd bit the screw is so tight. Any help?pls
  • eminem2ka9eminem2ka9 Member Posts: 61 Troubleshooter
    The fans also momentarily turn on if it matters, then shuts off again
  • Acer-IngridAcer-Ingrid Acer Crew, Knowledge Author Posts: 284 Acer Crew

    eminem2ka9

    I am sorry to hear you are having problems with your unit, I recommend a power reset:

    1. Unplug the AC power adapter.
    2. Press and hold the Power button down for 15 seconds. This will perform a software battery reset that may resolve the issue.

     If the instructions above did not help, please contact your local Acer Support.

    Regards,

    Acer-Ingrid


  • Ro46Ro46 Member Posts: 4 New User
    I was just listening to music and the laptop switched off, it was fully charged. Tried to turn it back on and the light comes up for 3 seconds and goes off. It still charges. The keyboard light up for a split second too. I'm worries because I'm in college and have my files on it. It's also a 2017 model and I'm worries that age is playing a factor. I removed and inserted the batteries and ram, loose wires, the switch beside ram tray and anything blown, it seems fine so could it be the motherboard? 😣
    A repair shop may be able to remove your important files from the HDD to recover the data. 
  • eminem2ka9eminem2ka9 Member Posts: 61 Troubleshooter
    Ro46 said:
    I was just listening to music and the laptop switched off, it was fully charged. Tried to turn it back on and the light comes up for 3 seconds and goes off. It still charges. The keyboard light up for a split second too. I'm worries because I'm in college and have my files on it. It's also a 2017 model and I'm worries that age is playing a factor. I removed and inserted the batteries and ram, loose wires, the switch beside ram tray and anything blown, it seems fine so could it be the motherboard? 😣
    A repair shop may be able to remove your important files from the HDD to recover the data. 
    Late reply but i fixed this problem, i found out it was an issue with my LCD cable. I ordered in a new cable and bam! it's working again.. i did however have another probem with my battery, when i had my laptop open and because i am missing screws from the battery so it's not held in... i think you know where this is going, i told myself not 'to do the 'thing.. the battery fell out and took the port with it right off the motherboard. Now i have to use a charger constantly and the turboboost does not work while only on charger. pity.
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