Acer nitro 5 motherboard issue Acer nitro 5 AN515-54

Adithya903

I currently have an Acer nitro 5 AN515-54 with core i5 and gtx 1650. I recently contacted them about my laptop because I had an issue that the laptop would not turn on. They replied to me in 2 days by saying that I have a problem with the motherboard and also it will not come under warranty because I had opened the backplate and applied new thermals. I really don't know anything about the thermal paste. Also when I purchased the laptop there was no warranty sticker at the bottom. The only proof I had was the invoice of the laptop. But then days after they are just making more and more excuses so that I have to pay for the motherboard. But in real sense I have not even touched the backplate. Day before yesterday they told me that they spotted a problem they saw the CPU and the GPU with grey colour thermal paste which is normal but they saw 4 other places near the CPU with pink colour paste. They said that this was not by us and was pasted by a third party. Hence the warranty is void. Can anyone please help me with this problem??

Ingrid-Inactive

Hello Adithya903, 

I am sorry to hear you are having this issue, I recommend you to contact your local  Customer Service.

Note: This community is not a direct portal to Customer service, many Acer employees read the various topics posted here and you will notice that some Acer employees interact with members when appropriate. But primarily we want the community to be a place where members can exchange their own advice and ideas. 

Regards, 

Acer-Ingrid