Fans and HDD problem PH-315-51

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Azorak
Azorak Member Posts: 7

Tinkerer

edited November 2023 in 2020 Archives
I have acer predator Helios 300 and from past 15 days the internal HDD is not detecting in PC. Also after shut down the fans keeps running. It won't turn off until the charger plug in or till I press the battery reset button. I tried all the ways of power and sleep options. Also tried disabling fast startups and Intel Management Engine Interface but the problem remained same.
please suggest some solutions. Thank you !!!  

Thread was edited to add model name to the title


Answers

  • Commodore_1995#
    Commodore_1995# ACE Posts: 97,716 Trailblazer
    edited November 2020
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    what is the exact model? example an515-51-75kz. There was a user in the Portuguese community with the same problem in the AN517-51 model, see: https://community.acer.com/pt/discussion/623014/acer-nitro-5-an517-51-nao-desliga-ventoinha-ao-desligar-notebook#latest
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  • Azorak
    Azorak Member Posts: 7

    Tinkerer

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    Model is Predator PH-315-51
  • Commodore_1995#
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    About the hard drive, is it appearing on the bios information tab? About the problem when shutting down the laptop, did it occur after updating windows to version 2004? What is the version of the bios? Does the same problem occur when upgrading to version 1.28?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • Azorak
    Azorak Member Posts: 7

    Tinkerer

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    Nope HDD is not appearing on bios tab. 
    Yeah the problem started after the window update version 20H2. Actually it all started from the day when i was playing game and then suddenly my laptop went off total black screen. I tried many times for startup but it didn't start. So after 40-50 min it started and the  HDD was not detecting and the fans problem arises the same. 
    My bios version is V1. 26
  • Commodore_1995#
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    Can you send a photo of the bios information tab? Have you tried to disconnect and reconnect the hard drive?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Azorak
    Azorak Member Posts: 7

    Tinkerer

    edited December 2020
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    Here the bios tab.
    Yeah I disconnected and reconnected at least 6-7 times but same problem so I took off the HDD now. 

    Edited the content to hide sensitive information
  • Commodore_1995#
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    Do you have how to test the hard drive on another computer? Does the same problem occur when changing sata mode to ahci?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Azorak
    Azorak Member Posts: 7

    Tinkerer

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    I did the test of HDD on local computer repair store and it worked perfectly fine. The guy did the test on his sample PC and it detected successfully. So there's no defective HDD doubt. Then I again tried in my laptop using proper connection and BOOM it detected :) . I think it was the lose connection problem or the wrong connection problem. It might be the reason of not getting detected.
    Fans problem also got solved but I don't think it was related with HDD cause it was working since past 1 day without HDD. For that fans issue I took the battery off the laptop and reset the CMOS cell by unplugging from motherboard as it might be the reason that fans are also running fine now. So HDD and Fans are now in good working condition.
    Also Thank You man for helping me out and suggesting different ways ;) .
  • Commodore_1995#
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    I'm glad your problem has been solved.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)