Faulty hard drive.

Davn
Davn Member Posts: 3 New User
edited October 2023 in 2020 Archives
I bought an E5-575-53XH in 2017. It has always been painfully slow in starting up and continually froze when in operation. I took it back to the retailer who were unable to help. I persevered but it never got any better. I showed it to a friend recently who suggested a faulty hard drive. He replaced it and now the laptop works fine. This hard drive was causing the problem since new, but I had three years of working with a faulty laptop then had to repair it out of warranty. Has anyone else had a similar problem?

Answers

  • brummyfan2
    brummyfan2 ACE Posts: 28,474 Trailblazer
    edited November 2020
    Hi,
    I would suggest you buy a cheap M.2 SATA drive and install, it will improve the performance immensely, install it in the slot, use macrium reflect to clone the HDD to the new SSD, use the HDD for storage, F is the M.2 SATA SSD in my snip.
    Macrium Software | Macrium Reflect Free
    Cloning a disk using Macrium Reflect 7 - YouTube

  • Davn
    Davn Member Posts: 3 New User
    Thanks. The drive has already been replaced and is working fine. My issue is that it was sold with a faulty drive in the first place, and nobody could help.
  • Davn
    Davn Member Posts: 3 New User
    To clarify - the laptop was very slow and kept freezing from new. When returned to the retailer they could find no problem It eventually stopped working altogether a few weeks ago and I had the hard drive replaced and now it is fine. The old hard drive is completely dead and I had to get a complete rebuild / install. Old hard drive caused the problem from new and is now scrap. Can I have a comment from Acer please?