My Aspire A715-75G's fingerprint has stopped working

GvkH
GvkH Member Posts: 5

Tinkerer

edited November 2023 in 2020 Archives
the fingerprint has stopped working from past week after windows recent update i have tried some methods like 
uninstalling and restart it works after i login with pin and again i have to setup a fingerprint and it works for next 10 minutes and in services the windows biometric will be on stopping mode i hope will someone will guide me with this

Answers

  • Ingrid-Inactive
    Ingrid-Inactive Inactive Posts: 3,612

    Inactive

    Hello @GvkH

    I am sorry to hear you are having trouble with your unit, I recommend you try to reinstall and check for updates for Chipset, Serial IO and Fingerprint Driver, you can find the drivers in the Acer drivers and manuals page.

    If the issue persists I recommend you to contact your local Acer Support.

    Regards, 

    Acer-Ingrid