Acer predator G9-793 instant shutdown while gaming .. overheating !!

Yazo
Yazo Member Posts: 17

Tinkerer

edited November 2023 in 2020 Archives
Hi : 
i have this laptop for over 2 years now .. i did full cleaning and  thermal paste thing around 8 months ago . recently laptop shuts down whenever playing a game , when using normally it wont happen .

can anyone help me with this ? 
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Answers

  • busu3
    busu3 Member Posts: 552 Seasoned Specialist WiFi Icon
    Why does it shutdown? And what are ur temps?
  • Yazo
    Yazo Member Posts: 17

    Tinkerer

    busu3 said:
    Why does it shutdown? And what are ur temps?
    sry for the late reply .. i did  a fan cleaning , repaste to make sure it is not overhearing problem . now the temps cpu on 45-48 while working  gpu 36 ( while gaming cpu 70 -75 max  gpu 60 .
    the thing is its random .. it shuts down only while playing games ... i work on my laptop for hours and nothing happens .

    once i start a game it might last for 10 mins then shuts down , sometimes instantly .
    i tested the ram all seems fine .
    No OC  on both gpu cpu .
  • busu3
    busu3 Member Posts: 552 Seasoned Specialist WiFi Icon
    Can you run a stress test and see if the same happens?
  • Ferremol
    Ferremol Member Posts: 65

    Tinkerer

    hi i have the same problem, when i run a stress test it doesn't shutdown.
  • Yazo
    Yazo Member Posts: 17

    Tinkerer

    done stress test  it's weird ----->  only  overheating in core 2  97c   ( other cores are fine ) 
  • busu3
    busu3 Member Posts: 552 Seasoned Specialist WiFi Icon
    It could be that its crashing because the temp in that core reaches 97'c. Can you try running a stress test on a single core? I dont know if thats possible.
  • Yazo
    Yazo Member Posts: 17

    Tinkerer

    ok i did a full cleanup ( fans included ) re-paste cpu+ gpu ...  stress test is stable  not exceeding 60c temperature .  YET !!   start a game after a min instant shutdown :(  
    i noticed that while charger not plugged in i can play longer then it temp start rising .
    while charger plugged in temps are fine yet laptop shuts down .
  • busu3
    busu3 Member Posts: 552 Seasoned Specialist WiFi Icon
  • Yazo
    Yazo Member Posts: 17

    Tinkerer

    busu3 said:
    Does core 2 still heat up?
    no it's stable now . yet i started Cyberpunk 2077 and after a min instant shutdown .  i used heaven benchmark and the results are stable . 
    battery wear shows 50% btw .  i'm trying everything here .
  • SilvaGi
    SilvaGi Member Posts: 277 Practitioner WiFi Icon
    edited December 2020
    could be that core 2 didnt get enough paste, causing it to heat up more. this happens
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  • busu3
    busu3 Member Posts: 552 Seasoned Specialist WiFi Icon
    edited December 2020
    Without charger plugged in it doesn't shutdown at all?
  • Yazo
    Yazo Member Posts: 17

    Tinkerer


    Without charger plugged in it doesn't shutdown at all?
    i'm checking it right now 
  • Yazo
    Yazo Member Posts: 17

    Tinkerer

    woha !!! the weirdest thing just happened !! 
    battery was 100% charged .. i started cyberpunk , removed charger .. after 10 sec laptop shuts down and i couldnt power up the laptop until i plugged it in.
    but the BATTERY indicator was 1% ??  how is this possible ? 
  • busu3
    busu3 Member Posts: 552 Seasoned Specialist WiFi Icon
    I think your battery or your charger is not working. So if you unplug the battery it switches off very soon?
  • Yazo
    Yazo Member Posts: 17

    Tinkerer

    busu3 said:
    I think your battery or your charger is not working. So if you unplug the battery it switches off very soon?
    only while gaming ,  normal usage its fine .. no shutdowns .
  • busu3
    busu3 Member Posts: 552 Seasoned Specialist WiFi Icon
    While gaming with and without charger it shuts down?
  • Yazo
    Yazo Member Posts: 17

    Tinkerer

    busu3 said:
    While gaming with and without charger it shuts down?
    Yes it shuts down on both
  • busu3
    busu3 Member Posts: 552 Seasoned Specialist WiFi Icon
    Can you run a stress test on the cpu alone and see if it crashes?
  • Yazo
    Yazo Member Posts: 17

    Tinkerer

    it does not ..  done it already
  • busu3
    busu3 Member Posts: 552 Seasoned Specialist WiFi Icon
    Can you run a gpu only stress test?