Predator PH315-52 doesn't boot when the power adaptor is connected, keyboard is not working, etc.

Aljon07

Anyone who knows the problem?
1 - Laptop won't boot up when the AC power is connected. It will boot through battery only. (battery is good, it is still charging)


2 - Once it boots to the windows, the display won't show up until I pressed any keys.

3 - Keyboard is not working.


Troubleshooting I did.
- Removed and clean the RAM, swap it as well.
- Reset the battery and CMOS.
- Reset the keyboard.
- Reformat the OS.

This issue occurs while I'm playing. The first issue is the display, it suddenly changes to a secondary, and when I pressed any keys to the keyboard, it will turn back to the primary but the airplane mode will turn on. I tried to restart my laptop, then these things (1,2 and 3 problems) happened. I managed to reformat the OS using advanced startup but then the issue still persists.

Manny-Acer_Retired

I am very sorry to hear this Aljon07, unfortunately, with all the troubleshooting steps you have already tried my recommendation is to contact your local Acer support to have the unit sent in for repair: https://www.acer.com/ac/en/PH/content/service-contact 

Thanks,
Acer-Manny