Problem with my monitor VG240YPbiip

IceTeAFr

Hello,

I have a huge problem with my Acer monitor that i bought less than a year ago.

I have this display problem at the bottom of my monitor who has appeared this afternoon (i was watching a video on Youtube ...). if I try to move my mouse to this part of my screen, a vertical line at the place where my mouse is supposed to be. I tried different cable (HDMI/DisplayPort), I tried to switch to a different resolution, turn off my computer, update my graphic card driver but I still have my prolem ...

Can you help me please ? Thanks a lot

billsey

Boot into the BIOS and look to see if it's still there when Windows isn't loaded. Next boot into safe mode and look there as well. If those two are working correctly, the issue is software, likely the video drivers. If there's no issue with the BIOS but is with safe mode it's still likely software, but might be issues with the resolution, try different resolutions and refresh rates. If the problem shows up in the BIOS it's hardware and the monitor itself needs to be repaired or replaced.

IceTeAFr

billsey said:

Boot into the BIOS and look to see if it's still there when Windows isn't loaded. Next boot into safe mode and look there as well. If those two are working correctly, the issue is software, likely the video drivers. If there's no issue with the BIOS but is with safe mode it's still likely software, but might be issues with the resolution, try different resolutions and refresh rates. If the problem shows up in the BIOS it's hardware and the monitor itself needs to be repaired or replaced.

Thank you for your adivce but I tried without being connected to my computer (so only pluged to my electrical outlet) and it's still there so it seems to be broken ! Great

I don't understand how a monitor I bought for almost 200€ less than a year ago can break all of a sudden while I was on YouTube it's incredible ...

billsey

The key there is "less than a year", so you should still be in warranty.