Questions on Thunderbolt port for Acer Swift 3 - SF313-52-52VA

junioro12
junioro12 Member Posts: 2 New User
edited November 2023 in 2020 Archives
I bought this computer a while ago...working great, but having some issues with a Dell Docking station (Dell TB16 Thunderbolt Dock USB-C with 240 Watt Adapter MV6YJ 0MV6YJ)...seems like I continually need to restart to get it to detect and display on two external monitors.

In addition, is this port not capable of charging the computer?

Maybe all I need is a good recommendation on a Docking Station for this computer to connect it to two external monitors...charging it with the single Thunderbolt cable would be nice, but I'm guessing may not be possible.

Answers

  • billsey
    billsey ACE Posts: 34,291 Trailblazer
    Normally when they support charging via the USB-C or Thunderbolt port, they mention it in the specs. Specs don't say you can charge that way so likely you can't. I looked at the specs for the dock and it should work fine with multiple monitors (Dell make some that have multiple ports, but you can only use one at a time), they don't give specs on the charging capabilities through, If the TB port on your Swift does support charging it would be 19V 45W. Lower voltage wouldn't work... Dell does mention updated drivers for the dock, have you installed those?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • junioro12
    junioro12 Member Posts: 2 New User
    I tried a while ago to install drivers for the Dock...but the PC didn't seem to like it...I'll try that again.  The Dock is definitely good, works great with my Dell laptop....but just some "odd" behaviour with the current dock.  Thanks for the response, I'll try to install drivers again and see if that'll help.