Acer Nitro Keyboard

ABHI1999
ABHI1999 Member Posts: 5

Tinkerer

edited October 2023 in 2020 Archives
During the warranty period I had to replace 3 times the keyboard of my ACER NITRO AN515-52. The spare parts the service center is replacing is of not original quality. If it was of good quality the part wont be damaged again and again. Now again the 4 th time the keyboard is damaged. Now I am out of warranty and the service center is asking 9000 Rupees to replace this. That is huge amount of money but if I replace again they will fix it with a bad quality keyboard. I wrote to acer customer support about this and they don't even read mails properly.
Can anyone help me about this? Supply of bad quality keyboard should be prevented. Someone please help. I need my laptop back because I don't have money to buy another. I brought this one with all the money I had. Worse experience by buying it because in a gap of 2 months I will be going to service center to repair it.

Answers

  • batmalin
    batmalin Member Posts: 4,231 Guru
    Here is not official Acer support channel and we are users like you. The only thing you can do is to buy an OEM KB and let it be replaced by a 3rd party service center.
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • Have you checked the keyboard connector?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
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  • ABHI1999
    ABHI1999 Member Posts: 5

    Tinkerer

    batmalin said:
    Here is not official Acer support channel and we are users like you. The only thing you can do is to buy an OEM KB and let it be replaced by a 3rd party service center.
    The problem is that if I am pressing any key and turning on the laptop then it turns on. But if I release the key then it turns off within 5 seconds.
  • ABHI1999
    ABHI1999 Member Posts: 5

    Tinkerer

    Have you checked the keyboard connector?
    The problem is that if I am pressing any key and turning on the laptop then it turns on. But if I release the key then it turns off within 5 seconds.
  • batmalin
    batmalin Member Posts: 4,231 Guru
    Check the KB flex cable as @egydiocoelho suggested
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • check this topic too: Problema teclado acer
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)