Spin 713 Random Restarts

byoung808

My chromebook spin 713 is about 2 months old and has recently started restarting on its own. It will do it when I'm actively using it and also when it goes to sleep. I'll take a break for 20 mins and walk back into the room and the initial lock screen will be on. Today I observed it going to sleep and 1 minute later I hear the fans turn on just as it does on start up. Sure enough, it decided to reboot. It also did it once during a zoom meeting which was extremely inconvenient. I've seen other models have similar issues, is this something that this model deals with too? How do I correct it, especially since it's very random?

ailsa99

Uninstalled the Acer portal to check if it fixed according to this: https://community.acer.com/en/discussion/540852/random-restarts

byoung808

Do Chromebooks have the Acer portal? I can't seem to find it. I'm probably not looking in the right place. 

billsey

No, Chromebooks don't have the Acer Portal installed. Do you think it might be triggered by overheating?

byoung808

billsey said:

No, Chromebooks don't have the Acer Portal installed. Do you think it might be triggered by overheating?

I have no idea, it's so random. The 713 has fans and I have it on a stand that doesn't block the airflow at all. I know there was a problem with one of the apps a month ago that was causing overheating issues on chromebooks but I double checked and it looks like I'm not being affected by it. Is there a way to review what was going right before the restart? Btw, it hasn't restarted for a couple of days now.

billsey

I don't know of anything on a Chromebook that acts like Event Viewer on Windows, but then I just play around with my Chromebooks, I don't use them seriously enough to have that depth of knowledge...