Dispute procedure

Isa17
Isa17 Member Posts: 2 New User
edited November 2023 in 2020 Archives
Can anyone tell me what the dispute procedure is for Acer? Acer is refusing to honour their warranty and claiming I damaged the laptop through an accident, although I have pictures taken after requesting a repair showing my laptop was never damaged. I am getting the run around from customer service with different answers and no one will provide evidence of their conclusion nor will they answer me when I request to take the dispute further before heading to the Financial Ombudsman Service.
Does anyone know how I can take this beyond the rote customer service answers so if they continue to refuse to honour the warranty I can then go to the FOS and make an official complaint.
Thank you for any help.

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