Dispute procedure

Isa17

Can anyone tell me what the dispute procedure is for Acer? Acer is refusing to honour their warranty and claiming I damaged the laptop through an accident, although I have pictures taken after requesting a repair showing my laptop was never damaged. I am getting the run around from customer service with different answers and no one will provide evidence of their conclusion nor will they answer me when I request to take the dispute further before heading to the Financial Ombudsman Service.
Does anyone know how I can take this beyond the rote customer service answers so if they continue to refuse to honour the warranty I can then go to the FOS and make an official complaint.
Thank you for any help.

Samuel-Acer

Hi @Isa17,

We are sorry for the inconvenience caused.

Please be informed Acer community is a peer to peer support with users helping each other. Regarding your query i would recommend you to contact Acer support in your region.

Link: https://www.acer.com/ac/en/GB/content/service-contact

Note: This thread will be now closed.

Regards,
Acer-Samuel