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screens turns white at certain angle of the display or gets white borders. - Swift 3 SF314-55G

AbhishekkarmkarAbhishekkarmkar Member Posts: 8 New User
My model is Acer Swift 3 SF314-55G

Best Answer

  • billseybillsey ACE Posts: 23,109 Trailblazer
    Answer ✓
    If you are still in warranty now is the time to contact Acer to get it fixed. If you are out of warranty then it's going to depend on how comfortable you are tearing it down. The eDP cable needs to be replaced, and it's tied in to both the bottom and top sections of the laptop, so replacing is a little involved.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

FAQ & Answers

  • GawainGawain Member Posts: 373 Seasoned Practitioner
    edited October 2020
    at what angle and is it vertical, horizontal or both?  Do you mean the viewing angle, or the angle you put the display at compared to the keyb?
  • AbhishekkarmkarAbhishekkarmkar Member Posts: 8 New User
    Gawain said:
    at what angle and is it vertical, horizontal or both?  Do you mean the viewing angle, or the angle you put the display at compared to the keyb?
    Like This
  • GawainGawain Member Posts: 373 Seasoned Practitioner
    when you open the lid beyond a certain point?
  • AbhishekkarmkarAbhishekkarmkar Member Posts: 8 New User
    Gawain said:
    when you open the lid beyond a certain point?
    Sometime.
  • billseybillsey ACE Posts: 23,109 Trailblazer
    If you can pin it down to either movement front or back or it doesn't matter the position or movement it would help a lot. If it's when you are moving the display or in certain positions only it might be a failure in the eDP cable that runs between the display and the motherboard, though the hinged area.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • AbhishekkarmkarAbhishekkarmkar Member Posts: 8 New User
    billsey said:
    If you can pin it down to either movement front or back or it doesn't matter the position or movement it would help a lot. If it's when you are moving the display or in certain positions only it might be a failure in the eDP cable that runs between the display and the motherboard, though the hinged area.
    it's when moving the display or in certain positions only. How do I fix that?
  • billseybillsey ACE Posts: 23,109 Trailblazer
    Answer ✓
    If you are still in warranty now is the time to contact Acer to get it fixed. If you are out of warranty then it's going to depend on how comfortable you are tearing it down. The eDP cable needs to be replaced, and it's tied in to both the bottom and top sections of the laptop, so replacing is a little involved.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • AbhishekkarmkarAbhishekkarmkar Member Posts: 8 New User
    billsey said:
    If you are still in warranty now is the time to contact Acer to get it fixed. If you are out of warranty then it's going to depend on how comfortable you are tearing it down. The eDP cable needs to be replaced, and it's tied in to both the bottom and top sections of the laptop, so replacing is a little involved.
    I'm under warranty I have contacted them. A technician came to my home and took a look and he'll be fixing it soon. Thanks for your help bro.
  • billseybillsey ACE Posts: 23,109 Trailblazer
    Great! Let us know how it turns out.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • lovinggjeetlovinggjeet Member Posts: 1 New User
    billsey said:
    If you are still in warranty now is the time to contact Acer to get it fixed. If you are out of warranty then it's going to depend on how comfortable you are tearing it down. The eDP cable needs to be replaced, and it's tied in to both the bottom and top sections of the laptop, so replacing is a little involved.
    I'm under warranty I have contacted them. A technician came to my home and took a look and he'll be fixing it soon. Thanks for your help bro.
    billsey said:
    If you are still in warranty now is the time to contact Acer to get it fixed. If you are out of warranty then it's going to depend on how comfortable you are tearing it down. The eDP cable needs to be replaced, and it's tied in to both the bottom and top sections of the laptop, so replacing is a little involved.
    I'm under warranty I have contacted them. A technician came to my home and took a look and he'll be fixing it soon. Thanks for your help bro.
    Hi Abhishek, May I know what was issue with your laptop. What did the service guy changed?
  • raghavpatel1413raghavpatel1413 Member Posts: 5 New User
    Hola, I am facing the same issue with the same model. Acer Swift 3 314-55g. Acer care told me to change the display and it's cost 40 % price of a new laptop. What a drag! Any suggestions guys?
  • raghavpatel1413raghavpatel1413 Member Posts: 5 New User
    I repaired it by myself. I opened a back panel. I found DP cable is got fit with a laptop and display connector. I unscrew and make the DP cable loos too easy to move while sliding the display. Now it's working perfectly. 
  • Nebel11Nebel11 Member Posts: 12

    Tinkerer

    I repaired it by myself. I opened a back panel. I found DP cable is got fit with a laptop and display connector. I unscrew and make the DP cable loos too easy to move while sliding the display. Now it's working perfectly. 
    I have the same problem. Could you please tell me where you found the part from?
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