recover login pin with someone elses email

Bunfergimama
Bunfergimama Member Posts: 2 New User
edited November 2023 in 2020 Archives
My 10 year old daughter forgot her pin to her laptop. She used an email that is no longer active. Can I reset her password using my email? Or any suggestions? 

Answers

  • JackE
    JackE ACE Posts: 44,330 Trailblazer
    What laptop? A chromebook? A Windows laptop? A model number might help. Even an email provider  might help. Gmail? Yahoomail? JunoMail? Jack E/NJ

    Jack E/NJ

  • Bunfergimama
    Bunfergimama Member Posts: 2 New User
    It’s an Acer 1080 Apsire, Windows 10. I’ve tried using another email account via Microsoft with no luck.
  • JackE
    JackE ACE Posts: 44,330 Trailblazer
    Do you mean that she cannot access Windows 10 because she forgot her login pin? If that's the case, there's nothing you do except re-install Windows. Jack E/NJ

    Jack E/NJ