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recover login pin with someone elses email

My 10 year old daughter forgot her pin to her laptop. She used an email that is no longer active. Can I reset her password using my email? Or any suggestions? 

FAQ & Answers

  • JackEJackE ACE Posts: 23,970 Trailblazer
    What laptop? A chromebook? A Windows laptop? A model number might help. Even an email provider  might help. Gmail? Yahoomail? JunoMail? Jack E/NJ
    Jack E/NJ
  • BunfergimamaBunfergimama Member Posts: 2 New User
    It’s an Acer 1080 Apsire, Windows 10. I’ve tried using another email account via Microsoft with no luck.
  • JackEJackE ACE Posts: 23,970 Trailblazer
    Do you mean that she cannot access Windows 10 because she forgot her login pin? If that's the case, there's nothing you do except re-install Windows. Jack E/NJ
    Jack E/NJ
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