Acer Nitro 5 Spin NP515-51 2in1 laptop

Abg1158
Abg1158 Member Posts: 2 New User
edited November 2023 in 2020 Archives
I am using Acer Nitro 5 Spin NP515-51  2in1 laptop, with windows 10 single language 64 bit Operating System, with 8 GB RAM and 4GB Graphics card.

I am facing TWO major issues:

1. After leaving the system idle for more then an hour, the computer screen goes black but computer still running windows 10, and it does not wake up. (no issue arise, if i continuously work on the system, even for hours)
2. But after working for full day, when a tried to shutdown the system, the same situation arises (i.e. computer screen goes black but computer still running windows 10, but never shut down).
so in both the case i have to use forced shutdown, (by press and hold power button).
had also executed check disk but no problem found. I doubt my system would crash one day.
plz help from this problem

Answers

  • Have you tried to disable sleep and hibernation in power options?
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  • batmalin
    batmalin Member Posts: 4,231 Guru
    edited November 2020
    Contact Acer support as this is an ACPI BIOS bug.

    Edited the content
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • Does the same problem occur when updating the bios to version 1.14?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)