My laptop shows plugged in ( 0% not charging) - Aspire A515-54G

new_newbie
new_newbie Member Posts: 7

Tinkerer

edited October 2020 in Aspire Laptops
So yesterday the battery got completely discharged to 0%, then when I opened my laptop again, it was showing 100% charged, but when I unplugged, it shutdown instantly

The orange light glows for 1-2 seconds after plugging in and then blue lights glows.

Then I tried to find more about this online and tried all this things
- reinstalled the battery drivers , nothing changed
- a battery reset ( pressing the battery pin hole for 5 seconds) , nothing changed
- shutdown the pressed the power button for at least 40 seconds, and from then it shows plugged in , 0%, not charging
- disconnected and reconnected the battery, nothing changed

Also in the battery report, full charge capacity and cycle count shows just a dash ( - ) 

Also before this, there were no problems with it and the battery backup was also good
I read online that newer batteries don't get charged if it drops below the battery voltage,
and newer chargers don't charge batteries from 0%, so could this be the problem ?

Can somebody please help me to fix this issue ? 

Thank You 

Best Answer

  • new_newbie
    new_newbie Member Posts: 7

    Tinkerer

    Answer ✓

    UPDATE 2: It is fixed

    It worked perfectly for 5 hours although the battery was showing 0%, then I put it at hibernation mode, and when I returned after an hour, the 0% and red cross is gone and it is charging perfectly now. I also did a sfc /scannow earlier, so I don't know what exactly fixed the issue.

Answers

  • what is the exact model? example an515-51-75kz. Can you check the battery status with the hwinfo64 program on the smartbattery tab?
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  • new_newbie
    new_newbie Member Posts: 7

    Tinkerer

    what is the exact model? example an515-51-75kz. Can you check the battery status with the hwinfo64 program on the smartbattery tab?
    Thank you for you reply
    The model is Aspire A515-54G
    I checked the battery status with the hwinfo64 program, I am attaching the screenshot here


  • new_newbie
    new_newbie Member Posts: 7

    Tinkerer

  • new_newbie
    new_newbie Member Posts: 7

    Tinkerer

    update: about an hour ago, there was a power cut, and I have unplugged it since then, but my laptop is working fine, only the battery shows 0%, I think this might be a software issue
  • new_newbie
    new_newbie Member Posts: 7

    Tinkerer

    Answer ✓

    UPDATE 2: It is fixed

    It worked perfectly for 5 hours although the battery was showing 0%, then I put it at hibernation mode, and when I returned after an hour, the 0% and red cross is gone and it is charging perfectly now. I also did a sfc /scannow earlier, so I don't know what exactly fixed the issue.

  • So the problem was solved? Is the battery being charged? What is the version of the bios?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • new_newbie
    new_newbie Member Posts: 7

    Tinkerer

    Yes, the battery is charging and the bios version is Insyde Corp. V1.07

  • aulen2002
    aulen2002 Member Posts: 1 New User
    I have been having just this issue. While showing 0%, laptop ran running video just over an hour before shutting down. Now, I get a brief 10-12 seconds of taskbar "charging" before it stops. Still showing 0%. Indications are that it's an issue with the software charge controller, likely from an update? Bios is up to date, etc.

  • Digite seu comentário
    aulen2002 said:
    I have been having just this issue. While showing 0%, laptop ran running video just over an hour before shutting down. Now, I get a brief 10-12 seconds of taskbar "charging" before it stops. Still showing 0%. Indications are that it's an issue with the software charge controller, likely from an update? Bios is up to date, etc.


    I suggest you ask a new question.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)