Finger print reader is not working Swift SF314-57

vidhubamsvidhubams Member Posts: 3 New User
My Laptop is Acer Swift SF314-57. The error is windows hello cannot find a compatible reader with windows. This issue is coming after the windows 2004 update. I have updated the drivers but still, the issue remains

FAQ & Answers

  • billseybillsey ACE Posts: 13,694 Trailblazer
    Download the fingerprint driver from the Acer support page for your SF314-57. Uninstall the current driver using Device Manager, then reinstall the Acer driver and reboot. Let us know of that helped or not.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • vidhubamsvidhubams Member Posts: 3 New User
    So the thing is in the device manager what is the name of the device?
  • vidhubamsvidhubams Member Posts: 3 New User
    is it under security devices > trusted module
  • billseybillsey ACE Posts: 13,694 Trailblazer
    Hmm, I have a different computer, but on mine it shows up under Biometric devices:

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
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