Zoom App Won't Download from Chrome Web Store to Chromebook 14

I have an Acer Chromebook 14, Aluminum, 14-inch Full HD, Intel Celeron N3160, 4GB LPDDR3, 32GB, Chrome, CB3-431-C5FM. Each and every time that I attempt to add the Zoom app to my Chrome book, I get the following error (see screen shot). Please someone help me. I've been troubleshooting this for almost two days now and have no idea how to fix it.

Also, when I attempt to simply join a zoom meeting from the browser, I am told by Zoom that my ' browser doesn't support using computer's audio device, please upgrade your browswer to the latest version.' I then proceed to upgrade my browser to only discover, it's already fully updated.

Again, none of this makes any sense. Please someone help.

Thank you

Image: https://us.v-cdn.net/6029997/uploads/editor/1d/rztztcnxcdsf.png

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JackE

Try the ChromeOS installer at this link https://support.zoom.us/hc/en-us/articles/207373866-Zoom-Installers

Jack E/NJ

ryanchristopha

Hi @JackE,

Thanks for the feedback. Unfortunately though, the link you provided, it just takes me back to the same place I posted in my initial post and in turn provides the same result. Not sure if it's a Zoom issues or the issue of my own computer. It's very frustrating to say the least. If you have any other thoughts, please let me know.

Thank you

JackE

I assume that each time the reload button is pushed, the download interrupts repeatedly. The only things I can suggest is to contact your ISP to see if I they can explain it from their end and then sign in to zoom and hit their support button to troubleshoot the download issue. Jack E/NJ

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