Acer Aspire Black Screen of Death Aspire E5-576

ColeCoal
ColeCoal Member Posts: 6

Tinkerer

edited November 2023 in 2020 Archives
Hi, there. I have an Acer Aspire E5-576 laptop that has the "black screen of death". I've combed through the forums and done almost everything I came across.
  • I did a reset of my laptop by pressing in the battery pinhole button
  • I removed the battery and unplugged the power cord and pressed the power button for 1-2 minutes to relieve any static/drain the battery
  • I've tried booting up and pressing "fn" + "esc"
  • I've tried holding the power button to have the laptop reset itself
  • I reset my RAM and cleaned connectors
  • I replaced my CMOS battery and also tried leaving the battery out of the laptop for 10+ minutes
My last resort was flashing the bios. I've never done that before so I was nervous. I purchased a flash drive, formatted it to FAT32 and downloaded the bios. When I tried extracting the bios file to identify the .fd file, it came up as having multiple options. "ZAAR.fd", "ZAA2.fd", "ZAA3.fd", and "ZAA4.fd". When I ran each file through HxD, then "ZAA3.fd" was the only file with a different name that was encrypted. The name then changed to "BootTypeZAA3.fd". I didn't come across anything like this in any forums or youtube videos when discussing flashing the bios. I also tried checking around the "platform.ini" file but there's no .fd files in there. I downloaded the most recent bios file from Acer based on my laptop's model. I extracted the file with WinRAR in case that's important.

Does anyone have any thoughts/input on this or has anyone seen this before? I'm desperate to get my girlfriend's laptop working again. It's been down for 5 days now with no changes.

Thanks in advance,

Edited the content to hide personal information and to add the model name to the title

Answers

  • JackE
    JackE ACE Posts: 45,198 Trailblazer
    Try turning the screen on with the FN+F6 toggle key combo. If no joy, try to HDMI out to a TV and turn the TV screen on with the FN+F5 toggle key combo. Jack E/NJ

    Jack E/NJ

  • ColeCoal
    ColeCoal Member Posts: 6

    Tinkerer

    JackE said:
    Try turning the screen on with the FN+F6 toggle key combo. If no joy, try to HDMI out to a TV and turn the TV screen on with the FN+F5 toggle key combo. Jack E/NJ
    Hey, Jack. I appreciate you reply. I actually tried this now with another monitor and it didn't work. I should include more details. My laptop boots up with lights on and the backlit keyboard lights up, but the screen is black. Same results on just the power cord or just battery. I've also tried adjusting the brightness with no luck. 
  • JackE
    JackE ACE Posts: 45,198 Trailblazer
    >>>I reset my RAM and cleaned connectors>>> I actually tried this now with another monitor and it didn't work. >>>

    Not good if no external screen. This suggests that the GPU is no longer functioning. Try removing the RAM module to see if you get at least a screen flash on turning the machine on. Jack E/NJ

    Jack E/NJ

  • ColeCoal
    ColeCoal Member Posts: 6

    Tinkerer

    Nothing different happens when I try to boot without the RAM, unfortunately. Is the GPU going out something that would happen all of a sudden? My gf was using her laptop and the screen suddenly went black. It's been like this ever since, no changes. 
  • JackE
    JackE ACE Posts: 45,198 Trailblazer
    Did you also try the VGA out? Press FN+F5 to toggle the external monitor on. Jack E/NJ

    Jack E/NJ

  • When you use a flashlight over the laptop display, can you see any icons?
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  • ColeCoal
    ColeCoal Member Posts: 6

    Tinkerer

    @JackE Yes. When I tried to hook up an external monitor I switched between toggling Fn+F5 plus Fn+F6 with no change, unfortunately. I just replaced the screen myself a few months ago. @egydiocoelho I tried the flashlight trick with no luck either. 
  • JackE
    JackE ACE Posts: 45,198 Trailblazer
    >>> I just replaced the screen >>>

    Why? Jack E/NJ

    Jack E/NJ

  • ColeCoal
    ColeCoal Member Posts: 6

    Tinkerer

    @JackE Earlier this year it became damaged. So I ordered a new one and replaced it?
  • JackE
    JackE ACE Posts: 45,198 Trailblazer
    Was the laptop dropped? Jack E/NJ

    Jack E/NJ

  • ColeCoal
    ColeCoal Member Posts: 6

    Tinkerer

    JackE said:
    Was the laptop dropped? Jack E/NJ
    No, thankfully. The screen was just damaged. That was back in...February I think. 
  • JackE
    JackE ACE Posts: 45,198 Trailblazer
    Looks like the CPU/GPU or one or more of its solder ball connections has failed. I had a similar failure earlier this year with my workhorse machine. I was devastated. While stripping the mainboard to prepare a solder reflow, I googled a replacement board for $25 which I'm using right now in this response. So haven't gotten around to trying a reflow yet. You might want to consider searching for a replacement board. A quickie google search revealed a better e5-576G board with a discrete GPU for $130 though I'm not sure which CPU you have in there now. Jack E/NJ

    Jack E/NJ