Black screen for a couple of seconds in the middle of games. - PH315-52-74DX

Options
Fortheorlingas
Fortheorlingas Member Posts: 2 New User
edited October 2020 in Predator Laptops
I own a Helios 300 (PH315-52-74DX), RTX 2060, i7 9750H. The laptop is less than a month old. After an hour or so of gaming (Warzone, CS:GO etc) the screen goes black for a couple of seconds and then goes back to normal. Happens once or twice in an hour or two. What should I do?

Answers

  • Fortheorlingas
    Fortheorlingas Member Posts: 2 New User
    edited October 2020
    Options
    The last time this happened temps peak was 74 degrees. Laptop is connected to a Deep Cool Multicore X6 and is connected to two monitors one on HDMI and one on DP. The blackout, when it happens, happens on both screens. All cables are tight. 
  • scampbell
    scampbell Member Posts: 1 New User
    Options

    Where and what is the resolution to this issue?