Keyboard Error AN 515-52

Yasas97
Yasas97 Member Posts: 3 New User
edited November 2023 in 2020 Archives
My keyboard's all the keys are working but it's typing wrong characters, like if I press K it's typing I instead of K, I have checked the windows keyboard layouts, I tried to update the keyboards firmware also but it says keyboard is up to date, this error occurred after replacing the motherboard. My windows is also up to date and I have updated all the drivers also, how do I fix this? My Laptop model is AN 515-52

Answers

  • batmalin
    batmalin Member Posts: 4,231 Guru
    I am not sure but I think you MB is came with wrong ME region flashed, you better contact Acer support about this issue.
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    edited October 2020
    Can you send a picture of the keyboard and the exact model of the laptop? Example an515-51-75kz. Also, have you checked the keyboard language on windows? Perhaps colleague Batmalin is correct. Can you also check how the model name is spelled correctly in the bios?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Yasas97
    Yasas97 Member Posts: 3 New User
    edited October 2020
    egydiocoelho said:
    Can you send a picture of the keyboard and the exact model of the laptop? Example an515-51-75kz. Also, have you checked the keyboard language on windows? Perhaps colleague Batmalin is correct. Can you also check how the model name is spelled correctly in the bios?

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    Have you contacted technical support?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 

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