I have the Aspire 5733-6426 and my dvd drive has suddenly stopped working.

SRYALL530
SRYALL530 Member Posts: 2 New User

I have the Aspire 5733-6426 (model PEW71) and my dvd drive has suddenly stopped working, seemingly over night.  I can't burn music, play movies, nothing!  Why did this happen and can it be fixed?

Answers

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    I'm unable to answer "why" but I can certainly point you to your local service center to get it fixed.

     

     

  • ssk
    ssk Member Posts: 25 Troubleshooter

    If CD drives shows  exclamation mark in Device manger , you can run Microsoft fixit to fix the issue.

    http://support.microsoft.com/mats/cd_dvd_drive_problems/en-us

  • SRYALL530
    SRYALL530 Member Posts: 2 New User

    Thank you for your suggestion of microsoft fix it.  The cd/dvd icon in Device Manager DID have an exclamation point next to it, so I ran MS fix it and it did not even detect a problem! Smiley Sad

  • ssk
    ssk Member Posts: 25 Troubleshooter

    Don't worry,

    Manually removing teh upper and lowe filters from registry should fix the issue.

     

    Press the windows + R key to open run command

    Type regedit in the box

    Click ok

     

    Remove the Upperfilters and Lowerfiltersvalues completely from the following registry key:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

    After that restart the coomputer . Smiley Happy
     
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