Temperature Problem Even After Repaste, Causing Poor Performance - Nitro 5 AN515-54

JayS
JayS Member Posts: 8 New User
edited November 2023 in 2020 Archives
Hello, i'm using Acer Nitro 5 AN515-54

Here are the specs
I7-9750H
GTX 1660 ti
8 gb of ram upgraded to 16 gb 2666 mhz

Had the laptop for 1 year, temps were already abnormal after I first bought it in 2019, with idle temps around 60 degrees celcius and 92 peak at gaming, temperature holds at 92 while gaming. never dropping below 90. So one day I decided to repaste it with kryonaut and temperature did not change. I've browsed the forum for quite a while and tried some of other people's suggestions like creating new power plans, etc. I would play a game smoothly for around 10-20 minutes before it drops in fps and stutters every few seconds, and having lower average fps, not to mention it's also not having the expected fps for the game with this model (Valorant High settings, 160 fps average), while for me the first 10-20 minutes i would have 120 average 140 max, ON LOW SETTINGS, then after that 20 minutes it would drop to 60-80 average fps. And yes, i close all background and unnecessary programs while gaming.

Here i'll attach screenshot of nitrosense



If you see on the gpu temps and usage %, it occasionally spikes high, then drops to below 50% usage, and when it drops it causes the fps drops and stutters. I think it behaves like this due to it being too hot therefore dropping performance to compensate. The laptop can only drop to below 60 degrees if I let it idle for a period of time but the moment I play a game even if it's not a very demanding game like Valorant or Fall Guys. it immediately goes to 90. Coolboost on fan max speed. 

I don't know if I just got a bad batch from the factory or something, but I just can't pinpoint the problem since even after repasting and cleaning it didn't work. I even elevate the laptop around an inch higher from the table. Another person had the same problem and repasted twice on a service center to no avail having the same 90 degrees temps but after he repasted himself it worked and now he has 80 degrees max under full load. So I'm tempted to do it as well, to disassemble the laptop and repasting it myself. But if that doesn't work, I'm out of ideas. I knew I should have bought Asus, sorry Acer, your cost-cutting method is causing more harm than good.

Answers

  • batmalin
    batmalin Member Posts: 4,231 Guru
    Repaste yourself wait some cooling cycles and report the status here.
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • JayS
    JayS Member Posts: 8 New User
    Update: Repasted, temps did not change
  • JayS
    JayS Member Posts: 8 New User
    I did a little test game session for about half an hour, throttling occurs. CPU isn't even used that much only 20%, yet temps reach 90.test 
  • batmalin
    batmalin Member Posts: 4,231 Guru
    Did you waited some cycles?
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • Jordy_Ryan
    Jordy_Ryan Member Posts: 22 Networker
    edited October 2020
    Just a quick side note, did your fans like to suddenly speed up and the temps rise after left several minutes when idling? But after, say, 15-30 minutes it'll abruptly stop and then repeat the speed up again? Or is it stay constant at 60 after you started it up?
  • batmalin
    batmalin Member Posts: 4,231 Guru
    Mine is between 40-50° C, but I am not using Windows...
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • JayS
    JayS Member Posts: 8 New User
    Just a quick side note, did your fans like to suddenly speed up and the temps rise after left several minutes when idling? But after, say, 15-30 minutes it'll abruptly stop and then repeat the speed up again? Or is it stay constant at 60 after you started it up?
    Its consistent, when idling its around 60 but the moment i open any kind of game even light ones it goes to 90, or even light work using photoshop
  • JayS
    JayS Member Posts: 8 New User
    I can drop to 40 but when it has been idle for around 1 hour+, but as I said, any kind of work/game, it can reach 90 in a matter of minutes. Here is an image showing how long it takes to reach 40 idling. Keep in mind even when the temps reach 90, the processor is not even being used that much around 30%. I was only using photoshop in this image when it reached 90.

  • batmalin
    batmalin Member Posts: 4,231 Guru
    Maybe not repasted correctly?
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • JayS
    JayS Member Posts: 8 New User
    batmalin said:
    Maybe not repasted correctly?
    Idk, been repasted twice once from a technician, didn't work, and I tried it again, didn't work again. I think it has something to do with heatpipes/heatsink or motherboard if the issue persist even after repasting
  • batmalin
    batmalin Member Posts: 4,231 Guru
    Look if the thermal pads are not to high.
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • JayS
    JayS Member Posts: 8 New User
    edited October 2020
    batmalin said:
    Look if the thermal pads are not to high.
    Which thermal pads? Beside the processor and gpu there is pink thermal grease that are thick as heck. If you see this guy's video 

    https://www.youtube.com/watch?v=1AuRbzzZj4M

    Around the 17:05 mark, he sees the pink thermal grease I'm referring to. In the video, he didn't expect and didn't know what those for too. Are you saying that I need to put some thermal pads on that?