Battery not charging while ON - Acer Aspire E5-573-338Q

Basant_ale
Basant_ale Member Posts: 6

Tinkerer

edited December 2022 in Aspire Laptops
My Acer Aspire E5-573G laptop's battery (AL15A32) doesn't charge while the laptop is ON but charges while the laptop is OFF. Is this because of aging of the battery? It's been around 4 years since I bought the laptop. My battery report shows following:



[Edited the thread to add model name to the title]

Answers

  • JackE
    JackE ACE Posts: 45,046 Trailblazer
    The 35% capacity drop is normal for a battery this old. So I suggest first trying to refresh the battery related drivers in DeviceManager. Click on the batteries folder. Then right click on and uninstall each device driver you find in the battery folder. Then exit DeviceManager without re-installing anything. Then shut down Windows normally. Plug the charger in and wait till the charge LED turns from steady orange to steady blue. Then turn it back on and see if the battery stays at 100% while plugged in. Jack E/NJ

    Jack E/NJ

  • Basant_ale
    Basant_ale Member Posts: 6

    Tinkerer

    Thank you JackE for your suggestion. I did as you suggested but there is still problem in charging. When the charger is plugged in, charging led blinks for a second and quickly vanishes. It happens continuously as long as the charger is plugged in. For steady charging, only option is to shut down the laptop. Is there anything I can do to solve this?
  • JackE
    JackE ACE Posts: 45,046 Trailblazer
    What happens to the battery charge percentage Windows when it's  plugged in? Jack E/NJ

    Jack E/NJ

  • Basant_ale
    Basant_ale Member Posts: 6

    Tinkerer

    When the charger is plugged in (when laptop is ON), it shows plugged in and quickly disconnects itself. This continues as long as the charger is plugged in. I think the charging capacity of the charger is not enough to charge the battery so the laptop continuously tries but fails to charge the battery. And as I said, when the laptop is shut down, the charger charges the laptop in normal way.
  • JackE
    JackE ACE Posts: 45,046 Trailblazer
    With the laptop off, charger plugged in, and battery charge LED steady blue indicating fully charged, does the charger quickly disconnect soon after the machine boots? Jack E/NJ

    Jack E/NJ

  • Basant_ale
    Basant_ale Member Posts: 6

    Tinkerer

    Yes, the charger quickly disconnects soon after the machine boots. And, 5-6 beep sound is heard if the charger stays plugged in at that time.
  • JackE
    JackE ACE Posts: 45,046 Trailblazer
    With the machine booted on battery alone, what happens when you plug in the charger? You should first hear only one beep. Jack E/NJ

    Jack E/NJ

  • Have you also tried to calibrate the battery?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • Basant_ale
    Basant_ale Member Posts: 6

    Tinkerer

    JackE said:
    With the machine booted on battery alone, what happens when you plug in the charger? You should first hear only one beep. Jack E/NJ
    When the charger is plugged in, the charging led blinks for a second and quickly disconnects. As I said, it happens continuously as long as the charger is plugged in.
  • Basant_ale
    Basant_ale Member Posts: 6

    Tinkerer

    Have you also tried to calibrate the battery?
    What is calibrating the battery means? How it is done? Please tell.
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,332 Trailblazer
    edited October 2020
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • ImalEroshan
    ImalEroshan Member Posts: 2 New User

    Basant_ale, did you solve the problem?? i have similar problem of my acer E5-573-338Q lap. battery not charging while charger is plug in. what should i do to prevent this problem?