Brand new Chromebook 11 C771 will not upgrade to latest chrome os

nothingcan
nothingcan Member Posts: 2 New User
edited November 2023 in 2020 Archives
The settings screen says "Your chromebook is up to date" and it is only on version 59. Any ideas? This is useless to me unless it upgrades to latest Chrome. 
Auto update policy indicates expiration date of Jun 2023.

Answers

  • billsey
    billsey ACE Posts: 31,679 Trailblazer
    According to Google they support OS updates on your C771 until June 2023. The model has a sixth gen Intel chipset which was launched in 2015 and Acer started shipping these models in 2017, so Google's support seems to be five years from launch. It should update just fine, what procedure are you using to check?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • nothingcan
    nothingcan Member Posts: 2 New User
    I used settings->about->check-for-updates
    I also tried powerwashing a few times. It remained on version 59 after each attempt.
    Ended up returning the device.