Trackpad elevated in the up left corner on Predator Helios 300 PH315-53

mat_171
mat_171 Member Posts: 1 New User
edited November 2023 in 2020 Archives
Hi. I notice my trackpad is not even in the surface. It is elevated in the up left corner, and I don't know if there is a design that all new Helios 300 comes with that or something is loose inside. I've spoken with Acer support and they've told me that it's normal in all Acer PH315-53. Predator Helios 300 owners, is that the same in yours?
Here is my trackpad to compare. By finger touch it's really obvious and more prominent than the up right side.
Thanks.


Answers

  • Samuel-Acer
    Samuel-Acer Moderator Posts: 686 Moderator
    Hi @mat_171,

    We are sorry for the inconvenience caused to you. 

    Please understand Acer community is a peer to peer support with users supporting each other. 

    Regarding your issue, I would suggest you to contact Acer support in your region to get warranty help.

    Link: https://www.acer.com/ac/en/US/content/service-contact

    Note: This thread will be closed now.

    Regards,
    Acer-Samuel
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