image

Microphone not working - Swift 3

Mizzkitty1Mizzkitty1 Member Posts: 1 New User
I cannot get the microphone to work in Swift 3. The front one does not pick up and plugged headphones into the back and microphone bit and still nothing 

​//Edited the content to add model name.

FAQ & Answers

  • Joe9844Joe9844 Member Posts: 301 Practitioner
    Have you give the OS permission to use the microphone? It's under Settings/Privacy.
  • billseybillsey ACE Posts: 19,157 Trailblazer
    It's going to help a lot if you'll tell us what computer you have, which OS you are running and what app is trying to use the microphone... :)
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • SalamandersSalamanders Member Posts: 6 New User
    edited July 20
    I have an Acer Swift 3 with Alexa built in but the microphone doesn't work with Alexa or Zoom. I've tried the microphone privacy settings and they all seen in order. I reset them, as recommended, but still not working. Any help is appreciated.
  • billseybillsey ACE Posts: 19,157 Trailblazer
    I'm going to say the same thing... There are lots and lots of different Swift 3 models. Does the mic work correctly in sound settings?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • SalamandersSalamanders Member Posts: 6 New User
    edited July 24
    It's a Swift SF314-42 with Windows 10 home version 21H1, OS build 19043.1110, and Windows Feature Experience Pack 120.2212.3530.0. Running on an AMD Ryzen 7 4700U with Radeon Graphics 2.00 GHz and 8GB RAM.

    And no, it does not work correctly in sound settings.
  • billseybillsey ACE Posts: 19,157 Trailblazer
    Do you have an external mic you can test with? I'd be nice to know if the problem is the mic hardware or something in the drivers...
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • SalamandersSalamanders Member Posts: 6 New User
    Both USB and Bluetooth mics work well.  
  • EaswarEaswar Ally Posts: 3,445
    Hi Salamanders,

    Good to know.
  • billseybillsey ACE Posts: 19,157 Trailblazer
    OK, so it's not likely to be the software. Are you also having any issues with the camera? The mic and camera are on the same little daughter card. I'm leaning toward bad hardware, but don't want to going to the trouble of replacing it only to find it's something else...
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • SalamandersSalamanders Member Posts: 6 New User
    Camera is fine. 
  • billseybillsey ACE Posts: 19,157 Trailblazer
    OK, there are two camera/mic modules Acer had for your model, both the same, just from different vendors. The Acer part numbers are: KS.0HD06.019 and KS.0HD0Q.009. The camera/mic module is connected to the MB through the same eDP cable as provides the video. Since that cable goes through where the hinges are it gets flexed. It is possible that there is a wire that cracked in the cable and that's the root cause of the problem...
    The one thing software-wise we haven't addressed is the fact that there are dual mics on the card. There might be a special driver to handle that that wouldn't show up when testing with an external mic. If you haven't already you might try a full uninstall of all audio drivers/utilities (make sure they are set to delete the files) and then reinstall from the Acer support site.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • SalamandersSalamanders Member Posts: 6 New User
    Two questions:
    1. Can you specify the drivers to uninstall/reinstall, please?
    2. How and where can I get the modules you indicated repaired or replaced?
  • billseybillsey ACE Posts: 19,157 Trailblazer
    Use Device Manager to view and delete the audio drivers, they are likely under Audio Inputs and Outputs. Any competent technician can do the Camera module replacement. Unless you are really handy inside a computer I'd have a professional do it. Although it's pretty easy anything that involves pulling the display out (which is where the module is) means taking it farther apart than the easy stuff like drives and memory.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • SalamandersSalamanders Member Posts: 6 New User
    If the drivers don't work, this is clearly a warranty item, right?
  • billseybillsey ACE Posts: 19,157 Trailblazer
    Nope, warranty needs the hardware to be an issue, not software. If it truly is the camera module then that's hardware and warranty covers it, as long as you are still within the warranty period.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
Sign In or Register to comment.

Who's Online1.4K

251luv
251luv
Acer-Blayn
Acer-Blayn
Acer-Ingrid
Acer-Ingrid
AltamashMK9
AltamashMK9
azZzon
azZzon
brummyfan2
brummyfan2
Cyriix
Cyriix
Darkseid
Darkseid
Easwar
Easwar
elb22
elb22
fadyzain
fadyzain
giova964
giova964
HighSky
HighSky
https_09
https_09
JimTT
JimTT
JustinnSedeno
JustinnSedeno
NeonMan88
NeonMan88
NETO8319
NETO8319
Nicky_Speaks
Nicky_Speaks
ottelio
ottelio
Paod3queijo
Paod3queijo
Perci
Perci
sirgra
sirgra
SJBrock
SJBrock
Sollarasu
Sollarasu
SweatyElbows76
SweatyElbows76
Tom_Riddle
Tom_Riddle
xapim
xapim
+1.4K Guests

Join in, share your experience!

It looks like you're new here. Sign in or register to get started.

Assistance by Acer


Drivers &
Manuals

Acer
Answers

Get Product Information
( only)

Acer Support
Videos

Member Highlight

We are honored to have Leostat in the Acer Community. With their dedication, support and effort, Leostat has become one of the main collaborators. On behalf of our Acer Community Team and all of our users, we want to recognize and thank you for your dedication!

Total Posts and Comments: 1991

Total Points:6497

Total Accepted Answers: 248

Leostat Community Aficionado