XB271HU USB ports just stoped working

Drathm
Drathm Member Posts: 1 New User
edited February 2024 in 2020 Archives
The monitor has been fine for the last few months.
I have had a C920 (web can) plugged in the side since day one all was well, then I wanted to change the port of the cam to the lower ones to find out only the lower of the 2 side ports worked.
I thought maybe it was me plugging and unplugging that caused the issue. Didn't have time to go deeper into it as I had to go live (I'm a streamer).
I upgraded my cam to a DSLR I plugged in the camlink and nothing, so I unplugged the C920 and used that socket for the cam link until today.
none of the ports now work with any device.
I have 6 different mice ranging all kinds of brands, they work in every other port except any port on the hub on the back of the monitor.
USB drives, keyboards tried it all.
The latest driver is from win-8 so there is nothing new for me to install.
as things were working I can only presume it's a faulty aspect of these monitors.. kinda sad lots of people have this issue it seems and no resolve.

Answers

  • billsey
    billsey ACE Posts: 35,055 Trailblazer
    If you are still in warranty then now is the time to contact Acer support. If out of warranty then it sounds like the issue is with the USB board, Acer part number 55.T4HM3.004. There's a cable from that board to the main board, but if it were a cable problem I'd expect all ports to fail at once.
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