Is there anything more I can do to repair my Acer Nitro 5 anymore?
I bought a refurbished Acer Nitro 5 off of Amazon with an Intel i5 and Gefore GTX 1050 Ti. It ran really smoothly, running fps games such as Destiny 2 and Titanfall 2. The laptop worked for two months and then two days ago, it stopped working. I did some daily tasks on my acer, left it to eat lunch and came back to continue, however, when I tried to wake it up, it gave me a blank black screen. The fans were still humming and thought that a hard shutdown and boot up might work. When I did that, the acer logo popped up and then the screen went blank, giving me a lit black screen. I tried doing it again and again, producing the same results. I tried going into recovery mode with alt f10 so I could try factory resetting it, however, strange as it may sound, there was no reset function. Only the advanced options were available. I then tried to restore previous versions of windows. I still got the same results. the Acer logo and then blank. the fans were still running, but the screen was blank. I looked up on the Acer community posts and tried what everyone said, like restarting the battery, restore previous versions, and set bios to defaults. Again, I could not factory reset because it never gave the option strangely. All of these methods proved futile. The acer logo, then blank. I then tried the last resort option: reinstall windows. I got a USB HD, got the Windows installing tool, and proceeded to install windows. I went through and put in the windows product key, however, I couldn't install it into any of my Hard Drives I had available. So painfully, I formatted everything and was able to install windows. Then finally, I saw cortana asking me to set up and finally I saw the login screen. I then proceeded to download the programs I had lost, but then as I was searching for each program, the computer froze. The acer continued to hum its fan but the keys wouldn't work. I plugged it into a monitor, but the monitor showed that the screen was stuck, too. the only button that worked was the hard shut down. I gave up for that day and tried it again the next day. I booted up the laptop and tried again. Then miraculously, it worked. I logged in, downloaded my missing programs, and completed some of my daily tasks. Then I got up to eat lunch and when I came back, I was back to square one. I thought I was running my browser with my school website on and nothing else intensive, but the screen showed me the same blank screen that I had experienced the day before. It was like deja vu. I shutdown the computer and booted it back up again. It loaded the acer logo and blank screen. However there was a twist. It gave me the windows sad face screen and said windows couldn't star properly and that they would diagnose my computer, only to say that they couldn't do anything. I looked through the recovery options and FINALLLY saw the factory reset, only to find out that it wouldn't let me. It said that it could not factory reset my computer and that no changes were made, both cloud and local, both keep personal files and remove everything. I tried entering safe mode and I was still given the same result: Acer logo and then blank.
During this time, I had sent a repair ticket to Acer. I thought I would receive an email soon, but didn't so I checked my ticket status and saw that it had been suspended at step two. I am planning to call them soon for some answers or if I could get some answer here. Since the laptop was refurbished, the waranty expired a long while ago so I hope the repair cost(if I get one that is) won't turn out too high.
I hope I can get some answers and I hope this might help someone else who has the same problem.
