Aspire 5552 won't start up

Timbonagasaki
Timbonagasaki Member Posts: 2 New User
edited November 2023 in 2020 Archives
Hello
  I have an old Aspire 5552 running windows 10. When I press the power button, the light on the button comes on and the fan starts up but the disk drive doesn't do anything. I can't do any of the fault finding as I can't get into safe mode. Pressing keys has no effect (apart from the power button)
  This happened after a windows update,but that may just be a coincidence.
  Does anyone have any advice?
  Regards,
   Tim

Answers

  • JackE
    JackE ACE Posts: 45,201 Trailblazer
    >>>>the disk drive doesn't do anything. >>> This happened after a windows update,but that may just be a coincidence. >>>

    I agree, A coincidence. From your description, the HDD simply needs to be reseated a few times to clean its contacts. Remove 2 screws from the HDD door and pull it off. Then grab the HDD tab and pull it off the mainboard connector. Then push it back in. Repeat a half dozen or so times to help clean its contacts. Jack E/NJ





    Jack E/NJ

  • Timbonagasaki
    Timbonagasaki Member Posts: 2 New User
    Hello, I've now followed your instructions but there's still no change.  Do you have any other suggestions, please? 

    Many thanks,
    Tim
  • JackE
    JackE ACE Posts: 45,201 Trailblazer
    edited September 2020
    Yes, you must test the HDD on another computer's USB port using a  2.5" HDD to USB port adapter.


    Jack E/NJ



    Jack E/NJ