Helios 300 - sound problem all of a sudden

The1Bandit
The1Bandit Member Posts: 2 New User
edited November 2023 in 2020 Archives
Hi all
I was happily watching a youtube video on chrome on the laptop. Had to leave for 30 mins. Came back, unlocked the laptop to continue watching but I had an error saying problem with sound device and to reboot. Did this and no sound on laptop at all. Several more reboots - same.
Tried doing sound troubleshooting and get audio service error (the services are running and tried restarting all I can find).
Tried reinstalling Realtek drivers - same no sound
Disabled sound >> reboot >> reenable - same no sound.

Any recommendations...? Anyone have any idea or further stuff I can try..?

Any help appreciated

Paul

Best Answer

  • The1Bandit
    The1Bandit Member Posts: 2 New User
    edited August 2021 Answer ✓
    Hi all

    I've fixed it! [Removed content]

    I changed the Windows Audio service >> log on to use Local Service and it's working.

    No idea why it changed or stopped (maybe windows update!?) but I'm happy (for now)

    Sorry to bother you all

Answers

  • The1Bandit
    The1Bandit Member Posts: 2 New User
    edited August 2021 Answer ✓
    Hi all

    I've fixed it! [Removed content]

    I changed the Windows Audio service >> log on to use Local Service and it's working.

    No idea why it changed or stopped (maybe windows update!?) but I'm happy (for now)

    Sorry to bother you all