Acer Spin 11 Chromebook will not power

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Reltub
Reltub Member Posts: 2 New User
edited November 2023 in 2020 Archives
I bought my son a Acer Spin 11 Jul-2019.
Jan 2020 the unit failed to start and the only diagnostic tool I had was the Power LED on the left side next to the power connect.
I would blink orange 5 time followed by a single blue blink and this sequence repeats at least 20 times
I sent the unit back to Acer and they received, repaired and sent the unit back in the same day. I did not get any info back from Acer as to what the issue was.

Here I am 3 days before my son is about to start his remote learning at school and the unit wont power up and is exhibiting the same issue.

Help, 
Reltub

Answers

  • billsey
    billsey ACE Posts: 31,722 Trailblazer
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    Do you know which Spin 11 model it is? Some have a battery reset button under a pinhole in the case. With power removed and using a bent paper clip you can press that button for 15-30 seconds, then wait 15-30 minutes before reconnecting power. Wait until the light shows that you have a full charge and turn it back on. That should clear it up if the issue is the battery getting confused...
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  • Reltub
    Reltub Member Posts: 2 New User
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    My son’s chrome book model number is N16Q14 and it is CP1511-1H series. 

    It does not have a pin hole in the bottom that I could stick a paper clip in to reset the battery unless it is under one of the ID stickers. 
  • billsey
    billsey ACE Posts: 31,722 Trailblazer
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    I'm not finding anything like a CP1511-1H model number. Chromebooks are often CBxxx-xx-xxxx models, but I think the Spins are CPxxx-xx-xxxx. Maybe a CP311-1H-xxx?

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.