My Acer Spin 11.6" N5000 is 6 months old and the hinge has already broken and separated the frame

CGC
CGC Member Posts: 1 New User
edited November 2023 in 2020 Archives
My Acer Spin 11.6" N5000 is 6 months old and the hinge has already broken and separated the frame. When I contacted Acer I was told nothing can be done because their records showed it was "refurbished" which is definitely untrue. I paid fill price for the laptop at Walmart online. I am very disappointed with the poor quality of this computer. My Asus is 10 years old and still works fine! The actual computer works fine but the construction of the hinges and monitor is very poor quality. So far Acer has said nothing can be done for me unless I pay hundreds to fix it. Will never happen. Go with Dell or Lenova next time! 

Answers

  • billsey
    billsey ACE Posts: 35,102 Trailblazer
    Contact the vendor, if they sent you a refurbished unit when you were promised a new one they should be liable.
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