Acer Nitro 5 AN515-55: Audio driver problem

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Jeremy1049
Jeremy1049 Member Posts: 7

Tinkerer

edited November 2023 in 2020 Archives
My acer nitro 5 model is AN515-55, i saw there is a new audio driver version 6.0.8981.1 release date is 2020/09/02 at the acer website, i download it and extract it using winrar, after i install the audio driver, my dts:x ultra is not working, and also the acer true harmony in nitrosense is not working. I uninstall winrar and try to unzip the audio diver file again, i find that there are some appx files got some problem and failed to unzip. What is the problem?

[Thread edited title to add the product name]

Best Answer

  • Eton
    Eton Member Posts: 4 New User
    Answer ✓
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    Sir Jeremy i just made it work. if rolling back is grayed out for you like mine did, i just went and downloaded the 6.0.8928.1 from 2020/05/27.
    just go and input your SN in "SUPPORT" and go to drivers. press "all" and not "latest" and you will see the audio drivers beside each other. download and install the previous or earlier version.  :)

Answers

  • GAMING6698
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    @Jeremy1049
    Just roll back your audio driver→

    To rollback the driver, you may follow the steps below:

    • Press Windows + R on the desktop screen.
    • Type devmgmt.msc and hit enter.
    • Expand the category you want and right click on the driver and select properties.
    • Navigate to driver tab and click on RollBack driver.
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • Jeremy1049
    Jeremy1049 Member Posts: 7

    Tinkerer

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    Actually, i had clean install the windows and install all the drivers from the official website on 2020/09/07. I use winrar to extract all the driver folder and found that after i install the audio driver, dts ultra not automatically install on my system,but dts sound unbound is installed and licensed.i uninstall winrar and try to directly unzip audio driver again without using any software, some appx file cannot be unzip. I just install the realtek audio driver second time, the dts ultra is automatically install and working again. There must be something wrong with the latest audio driver for acer nitro 5 AN515-55, acer technician please repair the update.
  • Jeremy1049
    Jeremy1049 Member Posts: 7

    Tinkerer

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    @Jeremy1049
    Just roll back your audio driver→

    To rollback the driver, you may follow the steps below:

    • Press Windows + R on the desktop screen.
    • Type devmgmt.msc and hit enter.
    • Expand the category you want and right click on the driver and select properties.
    • Navigate to driver tab and click on RollBack driver.
    I can't roll back the driver version, because the version is the same, but idk why there is a new update at acer website, the version is the same but the release date is newer.
  • Eton
    Eton Member Posts: 4 New User
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    hello kind people. i have the same problem with sir jeremy. but i have a helios 300 2020, PH315-53 model. i cant roll back to my old settings too after i downloaded the 6.0.8981.1 audio driver. :(
     can someone tell us the specific audio driver the dts x and acer true harmony to work? or any fix for this at all? ever since the drivers were updated, my dts x cant recognize the internal speakers and the acer true harmony on my predatorsense dont work anymore. can someone please help us? thank you in advance :) 


  • Eton
    Eton Member Posts: 4 New User
    Answer ✓
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    Sir Jeremy i just made it work. if rolling back is grayed out for you like mine did, i just went and downloaded the 6.0.8928.1 from 2020/05/27.
    just go and input your SN in "SUPPORT" and go to drivers. press "all" and not "latest" and you will see the audio drivers beside each other. download and install the previous or earlier version.  :)

  • Joe9844
    Joe9844 Member Posts: 552 Seasoned Specialist WiFi Icon
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    Run setup.exe and then run Microsoft Store to pull the app.
  • Jeremy1049
    Jeremy1049 Member Posts: 7

    Tinkerer

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    Eton said:
    Sir Jeremy i just made it work. if rolling back is grayed out for you like mine did, i just went and downloaded the 6.0.8928.1 from 2020/05/27.
    just go and input your SN in "SUPPORT" and go to drivers. press "all" and not "latest" and you will see the audio drivers beside each other. download and install the previous or earlier version.  :)

    Thanks a lot, i forgot that i can choose all version of driver that released, thanks again for the remind.
  • Jeremy1049
    Jeremy1049 Member Posts: 7

    Tinkerer

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    Eton said:
    hello kind people. i have the same problem with sir jeremy. but i have a helios 300 2020, PH315-53 model. i cant roll back to my old settings too after i downloaded the 6.0.8981.1 audio driver. :(
     can someone tell us the specific audio driver the dts x and acer true harmony to work? or any fix for this at all? ever since the drivers were updated, my dts x cant recognize the internal speakers and the acer true harmony on my predatorsense dont work anymore. can someone please help us? thank you in advance :) 


    you can go to acer website, driver download page, and choose all version of driver, download older version of audio driver.
  • Jeremy1049
    Jeremy1049 Member Posts: 7

    Tinkerer

    Options
    Eton said:
    Sir Jeremy i just made it work. if rolling back is grayed out for you like mine did, i just went and downloaded the 6.0.8928.1 from 2020/05/27.
    just go and input your SN in "SUPPORT" and go to drivers. press "all" and not "latest" and you will see the audio drivers beside each other. download and install the previous or earlier version.  :)

    i had done it but i found some problems, after i install previous version of audio driver, and i go to system update to check for update, there is some realtek and intel driver need to download and install. After that, my realtek driver cannot be detected, i go to device manager and the realtek driver disappear and microsoft high definition audio driver replace it. I go to acer website again download the previous version driver and install it, my sound is not functioning, my pc cannot detect any audio devices. I download and install the latest version audio driver from acer website again, the audio devices is detected but no sound
  • Jeremy1049
    Jeremy1049 Member Posts: 7

    Tinkerer

    Options
    Eton said:
    Sir Jeremy i just made it work. if rolling back is grayed out for you like mine did, i just went and downloaded the 6.0.8928.1 from 2020/05/27.
    just go and input your SN in "SUPPORT" and go to drivers. press "all" and not "latest" and you will see the audio drivers beside each other. download and install the previous or earlier version.  :)

    acer official website had released same version of audio driver for acer nitro 5 an515-55 yesterday, and i had try it, the problem is fixed.
  • EhtashamNaqui
    EhtashamNaqui Member Posts: 1 New User
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    Eton said:
    hello kind people. i have the same problem with sir jeremy. but i have a helios 300 2020, PH315-53 model. i cant roll back to my old settings too after i downloaded the 6.0.8981.1 audio driver. :(
     can someone tell us the specific audio driver the dts x and acer true harmony to work? or any fix for this at all? ever since the drivers were updated, my dts x cant recognize the internal speakers and the acer true harmony on my predatorsense dont work anymore. can someone please help us? thank you in advance :) 


    I have the same laptop and had the same problem with me that when I downloaded the new driver my DTS X or ultra were not showing and when I open the app it says to purchase it but don't worry just open the Microsoft store once and it will automatically get downloaded and licensed.
    thank you.
  • Rishav25
    Rishav25 Member Posts: 1 New User
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    My acer nitro 5 realtek driver got updated automatically after that my sound was not comming and dts ultra showing please connect external speakers to use dts x ultra so I uninstalled that audio driver and then reinstall it from acer website then my sound was working fine but dts ultra was showing that same problem , I tried to uninstall and install it couple of times but have to face the same problem everytime , please help someone 🙏🙏