Acer Aspire E5-575G-57D4 new SSD not visible in

zantoka

Thank you all in advance for reading this.

I can see the drive in my Device Manager, and in BIOS boot menu, and visible in WesternDigital Data Lifeguard Diagnostic tool.

It's also visible in Manage Storage Spaces dialog (which I never heard of until now):

But it is not visible in File Explorer or Disk Management.

I have read other posts which said to uninstall the device and restart. I also tried diskpart > list disk in PowerShell. But it is not visible there, only my primary drive appears. Also booting to Recovery USB drive and again trying diskpart in Command Line there, same result!

Here is my HWiNFO (not sure which PCI Bus to post so I am showing all 4):

I read other posts that say if you have version 3.0 and 2x, you're good. But I also have 1x. Which one of these PCI Express Root ports is the right one?

I've been searching these forums for hours, so I think the problem is maybe 1TB is too large? But I am not sure. (I received this SSD as a gift so I'd prefer to use than buy a new one.)

 I'm kindly asking for confirmation of what the issue is, thank you.

zantoka

Got it solved!

I just didn't go far enough with the Storage Management dialog. If anyone else runs into this issue, click "Change Settings", then "Create a storage space":

Make up a name of the drive and choose the drive letter. Select "Simple" type of storage for only 1 drive, and set the storage size to the max capacity of the drive. (I initially set it at only 500GB and thought the remainder would show up as unallocated space in my Disk Manager, but it didn't!)

Now the new drive should finally be visible in File Explorer and Disk Management.