Predator is not booting windows.

Deexitpatel
Deexitpatel Member Posts: 2 New User
edited February 2024 in 2020 Archives
Hello,
I have Acer predator helios 300 2019 edition with i7 9th gen, gtx 1660ti, 16 gb ram, 1tb hdd, 256 gb ssd. I was doing video editing on my laptop when laptop was okay. After that i turned it off. Then after sometimes i switched it on and laptop stucked at predator logo and after that black screen. Why it happened and how can i solve this issue ?

Answers

  • billsey
    billsey ACE Posts: 35,154 Trailblazer
    Can you look to see just which model it is? There's the PH315-52, PH315-53 and PH315-54 model with a dozen or more sub-models (PH315-52-xxxx) each. Your machine, from the specs, sounds like it should be booting from the SSD. Can you get into the BIOS? Does it work OK while you wander around in the BIOS screens? If that's all good then likely the hardware isn't toast. :) Next, can you create a Windows install flash drive on another computer? We're going to want to boot into diagnostics using that to look at the SSD.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Deexitpatel
    Deexitpatel Member Posts: 2 New User
    @billsey i checked my bios. It works fine. But when i created the windows installation flash drive and started booting, there was a same problem occurred with that drive also. My pc can not get windows from bootable drive also. 😭
  • billsey
    billsey ACE Posts: 35,154 Trailblazer
    How did you create the install flash drive? Do you have Secure Boot enabled or disabled in the BIOS? Do you have the F12 boot menu enabled in the BIOS?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Does the same problem occur when disabling fast startup in power options?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)