Ram upgrade not booting

FrankWhite
FrankWhite Member Posts: 1 New User
edited December 2023 in 2020 Archives
Hey everybody,
I bought a pair of OLOy 16gb DDR4 3200mhz ram sticks to upgrade from my factory 8gb. When I put the new sticks in the computer, the screen stays black and the fans speed up (I shut it down before the fans got too quick). I tried putting the sticks in each slot, tried running them on their own in each slot, and with the factory stick in one slot, but still have nothing. Once I put the factory stick in by itself in the slot by the battery, I am back to normal operations. Any ideas?
I have a:
Acer Nitro 5 with AMD Ryzen 4600H
Model: AN515-44
Bios version: Insyde Corp. V1.01, 4/16/2020
Factory 256gb SSD M.2
Additional Samsung 500gb SSD M.2 (installed with no issues.

Thanks for the help!