Should I factory reset my Helios 300 (PH315-52-748u)?

JakeLeen
JakeLeen Member Posts: 2 New User
edited November 2023 in 2020 Archives
Hey guys! 

I just bought a Helios 300 PH315-52-748u and I think that I should factory reset it. The thing is I'm currently living in Brazil and the Windows version that my Helios 300 included is in Portuguese (and also, it's the Home Edition). I would like the OS to be in my mother tongue (Spanish), and I'm currently thinking that I should do a factory reset. 

My main concern is that I could lose the Acer softwares (I think PredatorSense is one, and I don't recall the name of the other one since I haven't used the laptop a lot) if I try to install a Windows version in Spanish. I know that I could use the recovery software to reset it, but I'm not sure if I will be able to change the language of my OS that way. 

I just wanted to confirm if the best course of action is just to use an USB drive to factory reset it (and upgrade Windows to the Pro edition). Also, is it possible to download PredatorSense / the other software from Acer? I wouldn't want to miss those. 

Thanks a lot in advance! 

Answers

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    edited September 2020
    Is the windows version the home single edition? If this is the version, you will need to upgrade to a more complete version, see:


    It is not necessary to reinstall windows.
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  • JakeLeen
    JakeLeen Member Posts: 2 New User
    edited September 2020
    Yes, it seems that it is the home edition. I already tried to change the language and it would not let me 
  • Can you send a screenshot of this information?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)