Acer Swift 3 Optane Memory Not disabling

DemetriS
DemetriS Member Posts: 3 New User
edited November 2023 in 2020 Archives
Hi. I really need some help, please. I have a Acer Swift 3 (SF314-54).
The laptop was having issues, with Windows refusing to work. I have tried multiple things. I then try to disable the Optane Memory..it was in the middle of disabling and then got a Windows Blue screen.

I got it kind of up again and then managed to reset the windows (keeping personal files). Now the Windows starts up, but sometimes is slow. Now I want to disable the Optane memory to start from scratch, but it is giving error 0xA0070031 (An error occurred during the Disabling process).

On Intel's website they talk about option that is not in the bios. There is no Intel Optane options in the bios, only SATA mode.

Please help! - Thank you!

Answers

  • Can you inform the version of the bios?

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  • DemetriS
    DemetriS Member Posts: 3 New User
    Hi. Thank you for your response. I have version 1.14 Rev 5
  • Have you checked the health of your optane memory with the crystaldiskinfo program? Also, have you tried to disconnect the optane memory?
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  • DemetriS
    DemetriS Member Posts: 3 New User
    edited September 2020
    Thanks for the help. Yes, It look fine in health looks good. I will attach a screenshot of the health, below.

    I have not removed it yet. I just want to wipe or reset the the Optane drive, to start fresh, but cannot disable it.

    I do see there is a BIOS update. Do you suggest upgrading the BIOS?



  • billsey
    billsey ACE Posts: 35,187 Trailblazer
    You don't have file system access to Optane memory. It's used to cache the most commonly used data on the HDD, so that can be accessed at full SSD speeds instead of the slower HDD. It looks like your 1.15 BIOS is the correct one to use on an Optane equipped machine. I believe you have to physically remove the Optane memory before you can disable it in the BIOS. If it is removed that should slow your system down by quite a bit...
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