My brand new Nitro 5 AN515-44 won't turn on

SomeFrenchGuy
SomeFrenchGuy Member Posts: 3 New User
Hey
So I'm having some issues: my brand new pc (Nitro 5 AN515-44) won't turn on, I've juste received it do I've never turned it on before, it looks fully charge (the charging light turned blue) but no matter how I do, it won't turn on!

Some advices? What should I do?

Answers

  • Unplug the power adapter and press the power for 12 seconds.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • SomeFrenchGuy
    SomeFrenchGuy Member Posts: 3 New User
    I tried but no results
  • SomeFrenchGuy
    SomeFrenchGuy Member Posts: 3 New User
    Actually I do get some kind if response, if the charger is plugged and I press the power button for 12s the charging light shuts down for a second and comes back, that's the only kind of response I can get
  • Can you still replace the laptop with the seller? You have to turn off the laptop, disconnect the power adapter and press the power button for 12 seconds to restart the battery.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Eli_Sama
    Eli_Sama Member Posts: 20 Troubleshooter
    Did you end up fixing it?