Black screen issue on Acer nitro 5 an515-54

Karimlmao_
Karimlmao_ Member Posts: 5 New User
edited November 2023 in 2020 Archives
hello 
i have an Acer Nitro 5 An515-54 
with a gtx 1650 and an i7 9th generation cpu

today i was watching a movie on it and the screen suddenly went black so i held down the power button and force shutdown the computer then waited a couple minutes before turning it on
but when i did turn it on the screen stayed black but the laptop keyboard light turned on the display indicator on the side is on and i have tried charging i wanted to do the power reset method but i do not seem to have a battery reset hole on the back of my computer my acer unit has broken around 3 times and i have sent it to the acer service center every time i am currently in a different country with no acer service center near me so i hope that someone here could help me 
thank you

Answers

  • Karimlmao_
    Karimlmao_ Member Posts: 5 New User
    no its a full black screen not even the backlight is open only the keyboard lights and the display light on the side is on
  • Karimlmao_
    Karimlmao_ Member Posts: 5 New User
    also i should mention that now it turns on but after any movement it turns into a black screen
  • Karimlmao_
    Karimlmao_ Member Posts: 5 New User
    nevermind its back to not turning on