Chromebook keeps dropping off wifi

dderocha
dderocha Member Posts: 2 New User
edited November 2023 in 2020 Archives
I have an Acer Chromebook 15  Model N15Q9 at home being used by my 4th Grader for school.  It works great for watching videos on youtube and chrome works great for his virtual classroom on google. The problem we're having is during virtual classes.  For some reason it keeps dropping off the class and we have to close google classroom, close chrome and restart.  Even after that, it will re-occur at varying times throughout a 45m class.  Tried switching between our normal wifi connection and our 5G network but no difference.  Tried moving his desk 3 ft from router... no change.  Any recommendations?

Answers

  • dderocha
    dderocha Member Posts: 2 New User
    Let me clarify.  Navigating through google classroom is fine.  The dropping off issue occurs when in live lectures with Google Meet.