My computer accept to be charged but won't turn on

JordanKelly
JordanKelly Member Posts: 15 Troubleshooter
edited November 2023 in 2020 Archives
Hi everyone
I need your help with my predator 17
G5-79372AU
After I turned off my PC normally after a short gaming session. I noticed that the battery light remained on even after turning off the power. Seeing this, I restart the computer but nothing. After deactivating the battery with the reset button at the bottom since its battery is incorporated, I turn on again but this time the red light on the power button lights up as well as the indicator light that the computer is receiving power from it. ignition and that's it, there's nothing left. The backlit keyboard does not turn on, the hard drives do not activate and their LEDs, the screen remains black and the fans do not show any signs of life, it is as if the components of the laptop PC are not receiving any 'food.
I need your help please.

Answers

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited September 2020
    JordanKelly your battery might be damaged dead cells check your battery wear with either hwinfo or battery bar pro if more than 20% consider replacing it (if you manage to get it to power on in any way) regarding your other issues not powering on worst case you might have a hardware issue if in any case youre still under warranty as its a very old model i doubt it unless you bought it recently you should contact acer support and send it to get it diagnosed if youre out of warranty try to get it into a good repair shop to get it diagnosed if the issue requires a mobo replacement i suggest you to just forget it its very expensive even a used donor mobo might reach up to 1000$++ min some cases so a new one would be a much better option but by the symptoms you described might well be hardware faulty ram/ssd etc also check if you have a power kill switch by the ram slots and if its properly pressed when the cover is closed good luck 

    Im also adding here the video you sent me via pm as i said i do not provide any type of support via pm


    https://youtu.be/4FnrO38lu0o





    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • JordanKelly
    JordanKelly Member Posts: 15 Troubleshooter
    edited September 2020
    @Xapim, thank you trying to help me and sorry for the message sent you in your private box.
    I'm a newbie in that forum and acer community. 
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    JordanKelly no worries hope u can get it sorted either way :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/